Effective Date: 26 May 2026
Last Updated: 26 May 2026
1. Introduction
Greendale SUPERSPAR (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with the Greendale SUPERSPAR website.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
2. Who We Are
Greendale SUPERSPAR is a retail supermarket serving the Howick community and surrounding areas, offering groceries, fresh produce, household essentials, promotions, and convenience services through our physical store and digital platforms.
Business Name: Greendale SUPERSPAR
Address: 11 Lawton Rd, Greendale Park, Howick, 3291
Email: lloyd@greendalespar.co.za
Phone: 0333307938
3. Information We Collect
We may collect personal information when you interact with our website, including:
- Full name
- Email address
- Phone number
- Delivery or billing address
- Messages submitted through contact forms
- Newsletter subscription details
- Online enquiry information
- Website usage data (such as IP address, browser type, pages visited, and device information)
- Cookie and analytics data
- Information related to promotions, competitions, or loyalty programme participation (where applicable)
4. How We Collect Information
We collect information:
- Directly from you when you fill in forms or contact us
- When you subscribe to newsletters or promotional communications
- When you interact with our website
- Through cookies and website analytics tools
- Through social media interactions or digital campaigns
- When participating in competitions, promotions, or customer surveys (if applicable)
5. Why We Collect Your Information
We may use your personal information to:
- Respond to enquiries or customer service requests
- Process requests or service-related communication
- Improve website functionality and customer experience
- Send promotional offers, specials, or marketing communications (only where permitted)
- Conduct analytics and website performance reporting
- Improve our products, services, and store offerings
- Administer promotions, competitions, or campaigns
- Meet legal and regulatory obligations
- Detect fraud or prevent misuse of our services
6. Marketing Communications
We may send you promotional emails, newsletters, or marketing messages if you have consented to receive them.
You may unsubscribe from these communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly and requesting removal from marketing communications
7. Cookies and Website Analytics
Our website may use cookies and analytics technologies to:
- Improve website functionality
- Understand how visitors use our website
- Measure traffic and performance
- Personalise user experience
- Support digital marketing campaigns
You can disable cookies through your browser settings, although some website features may not function correctly.
8. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Trusted service providers who help operate our website or marketing systems
- Delivery or logistics partners (where applicable)
- Legal or regulatory authorities where required by law
- Service providers who process information on our behalf under strict confidentiality obligations
9. Protecting Your Information
We take reasonable technical, administrative, and physical security measures to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Alteration
- Disclosure
- Destruction
While we take reasonable steps to protect your data, no online transmission can be guaranteed as completely secure.
10. Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Object to certain processing of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed
11. Retention of Information
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Meet legal, tax, or regulatory obligations
- Resolve disputes or enforce agreements
Information no longer required will be securely deleted or anonymised.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing personal information.
13. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without parental or guardian consent where required by law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after updates means you accept the revised policy.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Greendale SUPERSPAR
11 Lawton Rd, Greendale Park, Howick, 3291
Email: lloyd@greendalespar.co.za
Phone: 0333307938
You may also contact the Information Regulator South Africa regarding complaints relating to personal information rights.